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Frequently Asked Questions
What services does LT Express provide?
LT Express specializes in shipping Balikbayan boxes and other packages to the Philippines via sea cargo and air cargo. We offer reliable and efficient delivery services tailored to meet the needs of our customers.
How do I send a Balikbayan box with LT Express?
To send a Balikbayan box, follow these steps:
- Order Balikbayan boxes from our website or from Customer Service Hotline
- Pack your box securely with your items.
- Label your box clearly with the recipient's name, address, and contact number.
- Contact LT Express to schedule a pickup
- Complete necessary paperwork and payment during the booking process.
What items are prohibited from being shipped in a Balikbayan box?
Prohibited items include:
- Perishable goods
- Hazardous materials (flammable, explosive, etc.)
- Illegal substances
- Items that violate local laws or regulations
- Cash or negotiable instruments
Please check with LT Express Terms and Conditions for a comprehensive list of prohibited items.
How much does it cost to send a Balikbayan box?
The cost of sending a Balikbayan box varies based on the size of the box, destination, and any additional services you may choose . For an accurate quote, please contact our customer service or visit our website.
How long does it take for my Balikbayan box to arrive?
Delivery times can vary based on the destination and shipping method selected. Generally we aim to deliver within 3 months after leaving UK Port under Sea Cargo service and for Air Cargo, we aim to deliver 7 days if for Luzon, 14 days for Visaya and 21 days for Mindanao *For specific timelines, please check with our customer service.
How can I track my shipment?
Once we picked up you Balikbayan box has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number on our website to monitor the status of your shipment.
Is there a limit to the value of items I can send in a Balikbayan box?
While there is no specific limit on the value of items you can send, please note that LT Express’s liability for lost or damaged items is limited to a maximum of $150 per box. Please refer to our Terms and Conditions
Can I change the delivery address after my box has been shipped?
Please contact customer service as soon as possible if you need to make a change. Only the sender is allowed to make any changes.